Creating a Great Customer Experience

Wednesday, 20 June 2018 09:30 to 11:30

Dean Park Hotel
Chapel Level
Kirkcaldy
KY2 6HF
United Kingdom

Member Rate £10.00
Non-member Rate £15.00

Book Event

Creating a great experience for customers isn’t an optional extra for a business: it is a pre-requisite for staying in business.   Our latest Fife Learn workshop will let you pick up practical tips on great customer service from the people who are most qualified to give them: regular Fife Chamber members who engage with customers every day and who have to know how to do it well.   

Eight of your fellow members will share their insights at this highly interactive workshop.   Let’s meet them…

Ian Watson, Branch Director MKM Building Supplies

Ian started in the industry 35 years ago, as a 16 year old straight from school, working with Jewson’s for 21 years before starting his adventure with MKM, which has now grown to be the largest builders’ merchant in the area.  Ian attributes this to his excellent team who provide a first-class service throughout the business.  MKM won the 2018 Fife Business Awards Excellence in Customer Service Award.

Leigh Shearer, Service Co-ordinator Kingdom Housing Association

Leigh leads the Kingdom Group’s Customer Contact Team, which provides a “one-stop-shop” to all of Kingdom’s customers through face to face, voice and digital channels.  Leigh’s background was in sales and marketing with a leading hygiene and ancillary company before she moved to Kingdom, where she was instrumental in forming and establishing its contact team that brought together customer-facing employees from across the organisation’s different departments, and rationalised its systems, processes and ways of working.

James Marshall, Catering Transition Manager Fife Cultural Trust

James is leading the transfer of the Trust’s catering business, including staff, stock and premises, from Fife Council ownership to Fife Cultural Trust, a process that is about changing the Trust’s culture as well as its customer processes and systems.   James successfully led a similar project at North Lanarkshire Leisure, and he has also managed the catering operations for Scotland’s biggest football clubs – Rangers and Celtic.
 
Peter Waggott, Director Vertical Motives

Peter is an experienced international sales professional and coach and he has worked for complex global organisations for over 25 years.  He currently supports SME’s and organisations in their growth planning, specifically around sales.   He is an accredited coach with the Academy of Executive Coaches and an Executive Fellow at the University of Aberdeen.

Amy Anderson Business Development Manager DP&L Group

Amy heads up the DP&L Group’s business development operations, where she is using the extensive experience she has acquired during her career in the corporate travel industry to give DP&L new and fresh ideas to looking after existing customers and ensure a consistent level of service is provided to all its customers.  . 

Iain Leslie, Director Horisk Leslie Development Ltd

Iain designs and builds systems for clients that are often aimed at facilitating customer engagement and acquisition.  To advise his clients well, Iain needs to understand their needs but he also has to get to the heart of the relationship they have with their customers.  Prior to HLDL Iain spent 12 years working in the advertising and publishing industry.
 
IF THERE IS A SPECIFIC QUESTION YOU WOULD LIKE ANSWERED OR A SPECIFIC CUSTOMER CHALLENGE THAT YOU ARE FACING RIGHT NOW, PLEASE LET US KNOW BEFORE THE WORKSHOP

EMAIL YOUR QUESTION TO [email protected]